We try to anticipate questions you might have about our PRODUCT / SERVICE and provide the answers here. If you need additional information send e-mail to VHEnterprises@aol.com.com
What are the different products made by VHE?
VHE makes a number of both beautiful and useful products including:
Collector Rollerball Pens
Collector Fountain pens
Wine Bottle Stoppers
How do we purchase items from this website
Just call us or send us an e-mail and we can advise if the specific item you want is available. If it is sold we can present you with similar items. We will send you picture of items available immediately.
Will I get the exact item shown in the picture?
Yes if the item has not been sold. If you want the same item made with a different wood or different finish just use the "Contact us" page to tell us what you want. You can also e-mail us directly at email@example.com We may have the item in stock. Van Horn works daily to create additional pens and boxes. We can send photos of recently created items that are not shown on the website.
Why do you charge sales tax when some websites do not?
We believe paying taxes as a civic responsibility. All sales through credit cards and pay pal are reported to the state and federal government. We file both state and federal taxes reporting our sales. Because we are based in Brazoria County, Texas the sales tax is only 6.75% compared to most counties which charge the maximum allowed which is 8.25%.
What happens if we are not happy with what I received.
All VHE products are guaranteed. If you do not like what you receive just return it and we will credit your account for the full value of the purchase.
How can I get replacement ink cartridges for my pen
All VHE pens are refillable. Just take your cartridge out of your pen and take it to any office supply store (Office Depot, Staples, Office Max) and match up your refill with one in the store. This includes length as well as the end cap of the refill. All pens use standard refills that are readily available.
How much do you charge for shipping
We pay the shipping for all pens. Boxes are made of hard woods and are very heavy as a result. We charge a nominal shipping cost of $5.00 for small boxes and $10.00 for large boxes. In both cases the actual shipping cost is typically greater than the amount charges but we absorb the difference. The shipping amount is shown with each box. If there is international shipping involved we will honor the guideline above until farther notice.